Shipping Policy & Information
Your Muffins Travel in a Freezer
When you order Batch Balanced, you are not just paying for a box and a stamp. You are paying for a cold chain that runs all the way to your door.
Our batter is made fresh with real ingredients like Greek yogurt and egg whites, with no artificial stabilizers, so it has to stay cold the whole way.
What Goes Into Every Box
- Commercial-grade thermal liners lock out heat the entire trip.
- Food-grade dry ice keeps your batter sub-zero on the road.
- Fast shipping keeps the trip short, so your box spends as little time in a truck as possible.
Coolers, dry ice and speed cost far more than shipping a regular package. We cover the box, the thermal liners and the dry ice on every order.
What to Expect When Your Box Arrives
Open your box promptly and place your batter in the freezer or refrigerator.
We ship on Mondays, so your box is not sitting in a warehouse or a truck over the weekend.
Free Shipping on Orders of $100 or More
If you live where ground delivery reaches you in 1-2 days, orders of $100 or more ship free. Find your zone on the map.
- Yellow, 1-day zone: free ground shipping on orders of $100+.
- Orange, 2-day zone: free ground shipping on orders of $100+.
Orders Under $100 in the 1-2 Day Zone
Ground shipping is a flat $20. Every box gets the same liner, the same dry ice and the same fast trip, no matter how many muffins are inside, so your batter arrives cold and ready to bake.
Green, Red and Blue Zones
Ground takes three or more days to reach these areas, which is too long to keep a box cold. We ship by air instead. It is the only way to get your batter there cold, and it costs more. The shipping charge you see at checkout is the actual carrier rate for that trip, passed to you at cost with no markup. The box, thermal liners and dry ice are on us.
How the $100 Threshold Works
- It is calculated after discounts. The $100 applies to your cart subtotal after any coupon or promo code. For example, if you use a 10% welcome coupon on a $100 order, your subtotal becomes $90, and you will need $100 after the discount to unlock free shipping.
- It applies automatically. Once you enter an address inside the 1-2 day zone at checkout, free shipping shows up on the final screen.
Local Delivery on Tuesdays
Skip the shipping. We deliver every Tuesday in Des Moines and surrounding areas (within a 20-mile radius) and Davenport (within a 15-mile radius). Place your order by Monday at midnight.
You will get a text when we are on our way and when your batter has been dropped off. For special delivery requests, email us at hello@batchbalanced.com.
Questions about your zip code or your delivery? Write to us at hello@batchbalanced.com. We are happy to help.